Working for a supportive employer

Matt Devney works flexibly in order to accommodate the needs of his son, Thomas.

Agile Working


Matt Devney’s flexible working conditions don’t just make his life easier – they could help save his son’s life.

Matt works in IT security for Lloyds Banking Group, but instead of going into the main office, he often works 9-5 in a local hub so he can get to his six-year-old son Thomas within 10 minutes.

Thomas suffers from a genetic abnormality which means that his windpipe doesn’t close when he is swallowing so liquid, from drinks or foods like grapes or oranges, can enter his lungs. This causes damage to the lungs and a disease called Interstitial Pneumonisis and Bronchiolitis Obliterans, which also makes him more susceptible to infection and viruses.

The condition took a long time to diagnose and in the meantime Thomas’ lungs had become damaged to such an extent that he needed hospitalisation. After diagnosis he underwent a gastrostomy operation to install a gastric feeding tube into his stomach. He can eat solids, but has to have liquids fed through the tube three times a day and once at night. However, if the tube comes out during the times he is being fed water, it has to be reinserted into his stomach within 15 minutes or the hole will close up and he will require surgery. That would mean he would have to have an anaesthetic and, given his damaged immune system, that would be more risky than for healthy patients.

Matt has been working from hub offices for several years and he is also able to start his day earlier or end it later to allow him to take a couple of hours out in the daytime to take Thomas to the many doctor’s appointments he has to attend.

Every time Thomas switches school setting – for instance, from preschool to primary school – or when school staff change Matt has a session with them to explain Thomas’ situation and how to keep him happy so that it all goes smoothly. “I love telling people about Thomas,” says Matt who adds that Thomas’ friends accept him totally and are very caring.

Hospital visits

Matt and his wife Cathy noticed something was not right with Thomas at six months when he was not feeding very well and kept getting viruses. He was admitted to hospital because he was not breathing well and tests were run. By the time he was one he has been diagnosed with a fatal genetic condition. Matt and Cathy, who have three other older children, went into freefall, but had to keep going for the rest of the family. Matt was working full time at this point. He let his colleagues know what was going on to avoid them asking painful questions about how Thomas was. “I would freeze when people asked me how he was. I preferred to tell them in a managed way so they wouldn’t ask the question. That enabled them to support me. I was in a bad place emotionally,” says Matt. He was able to take time off for regular tests.

After about a year of Thomas’ DNA being sent to China, France and the US, it was discovered that he did not have the initially diagnosed condition. “It was the best news ever,” said Matt. “Now he had his future ahead of him.”

When he had his gastrostomy operation just over four years ago, Thomas was at nursery. Matt said he was aware immediately that the nursery staff would not be able to cope without him as back-up. Cathy is a secondary school teacher and head of department and it is more difficult for her to take time out for emergencies during the school day. She can’t have her phone on during class time either so Matt is the primary contact if anything happens during the working day.

Matt spoke to his team about what sorts of ways he could work which would have the least impact on the team and ensure Thomas got the care he needed. “My department were really good at recognising my need to be flexible and allowed me the ability to vary my place of work on a day to day basis. They are also not prescriptive of when I start or end work. We defined the risks for Thomas and put together a ‘Thomas continuity plan’ for when he changes his setting or staff,” says Matt. His manager also gave him special dispensation at his first hub office to park just below his office so he can be sure to get to Thomas in time if there was an emergency. At another office he was found the closest parking space to the building which was not for disabled staff. “They are very proactive in helping me,” he says.

While Matt deals with what he calls ‘the touchy feely’ side of things related to Thomas’ care, Cathy who used to be a senior special needs officer for the local council takes care of the more professional side of Thomas’ support.


Matt says being able to work around Thomas’ care has meant he has formed “an unbelievably close relationship” with him. “We have grown really close as we have spent so much time together. I wish I could have the same relationship will all my children as each one is very special,” he says.

Matt has worked in his team within Lloyds Banking Group since 2012. It is not a frontline job which means he can drop things in an emergency, although there haven’t been any recently. He describes his colleagues are very accommodating and the entire organisation, which won the 2016 Top Employer Best for Dads Award, as helpful and supportive. In the last couple of years it has gone through a lot of reorganisations and reassignments, but his need to be near Thomas has always been a priority for his managers. He feels tremendously loyal to them, “My manager said to me ‘whatever you need to do we will support you’,” says Matt. “That kind of open dialogue has meant a great deal to me. My team treat this as like another business process and just factor it in.”

He says that the way that Lloyds has treated him has meant he feels incredibly loyal to them. “There is not a chance I would want to leave ever based on how I have been treated,” he says.

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