Lloyds Banking Group

We are a financial services group focused on retail and commercial customers – with millions of customers in the UK, and a presence in nearly every community. It is our role to help businesses and individuals, while making a positive contribution to the communities in which we operate.



Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.

Lloyds Bank Group employee helping a customer

The scale of our business—which includes iconic brands such as Lloyds Bank, Bank of Scotland, Halifax and Scottish Widows—means we can offer colleagues a wide range of opportunities to grow, learn and develop.

Our people also benefit from being part of a supportive environment, one which is inclusive and driven by our values. We pride ourselves on having an open culture where diversity is celebrated. We’ve still more to do to ensure our organisation reflects the people and communities we serve, but our commitment to diversity and inclusion has already been recognised in numerous ways:

  • Winner of the Overall Top Employer, Best for Flexible Working and Best for Older Workers awards at the WM People Top Employer Awards 2022.
  • UK Bank of the Year 2022 for the tenth time at the Banker awards.
  • We’re recognised as a fully Menopause Accredited Employer, meaning we are changing the way people think and talk about menopause as well as the way we support it.
  • We officially ranked 2nd on Linked In Top 200 UK companies and were recognised as one of the best places to grow your career.
  • We are a Disability Confident Leader and achieved the Business Disability Forum’s Gold Standard Benchmark as a leading employer of people with disabilities.
  • For the 3rd time we’ve been named an Outstanding Employer at the Ethnicity Awards for our commitment to building a fully inclusive environment.
  • And we’re proud to hold CMHA Workplace and Mental Health Accreditation, protecting, supporting and creating positive mental health for our people.

lloyds banking 1

Flexible working is at the heart of our strategy. We’re re-imagining where, when and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of hybrid-working tools and technology. Flexible working options depend on the role you’re in and overall it’s about finding a balance between the needs of our customers and business, our teams, and the individuals within them.

So, discover more about Lloyds Banking Group, how we work, and our career opportunities here.

Colleague Networks

Our five support networks are open to any colleague to join.

Each network has a different focus and is run by volunteers who feel as passionately about inclusion as we do. Benefits of membership include career development, mentoring and accessing role models – enabling and inspiring everyone to unlock their full potential.

Breakthrough and Family Matters are 2 of our 5 networks and offer the following support:


Breakthrough supports female talent at all levels of the Group. As the UK’s biggest women’s network, Breakthrough works to lead our industry by increasing gender diversity among senior management.

Family Matters:

Family Matters supports colleagues at all stages of their family journey, whether it’s pre-pregnancy, pre-parenting, adoption and fostering, mothers and fathers, caring for a loved one or any other home life situation.

Together we make it possible.

lloyds bank colleague

We take pride in being a leader in flexibility and offer a wide array of flexible working options for different circumstances. How you work and the options available will depend on the role you’re in, but we aim to offer the flexibility needed by everyone.

For many of our office-based roles, we work in hybrid ways, which involves spending at least two days per week or 40% of their time at one of our office sites. Dependent on your role, other flexible options may be available, such as part-time or compressed hours, complete home-working or job share.

Find out how flexible working can work for you.

Case Studies

Tom Berry

Tom Berry

“I was fortunate enough to become a father for the 2nd and 3rd time after the arrival of twins – Orla and Rory – in December 2018.

The current paternity leave allowance is amazing and I really noticed the difference compared to the 2 weeks I was entitled to when Ewan (our eldest) was born in 2016.

When Orla and Rory were born it meant that we had three children under 3 – a challenge at the best of times – however, 6 weeks away allowed me to spend 100% of my time focused on my family and getting used to multi-tasking!

I am incredibly grateful for the time off I received as it allowed me to bond with Orla and Rory but also spend time with Ewan helping him adjust to his new brother and sister.  Additionally, the flexibility that the Group has provided in 2020/21 to all working parents has really assisted me and my family. Juggling home schooling, schools runs and parenting during various lockdowns/restrictions has been a real challenge, however, the ability to work around my family (rather than set times/days) has allowed me to fulfil both my responsibilities at work and at home.

Finally, what’s great is that the Group offers a number of other flex benefits – personally I really value the peace of mind that the BUPA family cover brings. Fortunately I had never had to use it but it is great to know it is there.”

Madeleine McDougall and Andrew Hulme, Managing Directors, Global Head of Real Estate & Housing.

Madeleine McDougall and Andrew Hulme, Managing Directors, Global Head of Real Estate & Housing.
lloyds job share case study
There’s no doubt about it – whether it’s known as flexible, agile or any other term – re-looking at how, when and where we work is a concept taking over the workplace. It’s an evolution from the traditional concept of flexible working and looks to add value to the business as well as benefiting the individual. And job-sharing is just one of a range of agile working arrangements.
Meet Madeleine McDougall and Andrew Hulme, Managing Directors, Global Head of Real Estate & Housing. They’re responsible for the real estate and housing business for the Group. Together they form a rare executive-level job share within banking, and have been recognised in the Timewise Power 50, the UK’s only celebration of people and places who excel at flexible working.
We caught up with them to learn more.
Andy Hulme and Madeleine McDougall
Could you take us back – what it was that made you consider a job share?
M: From being very ambitious professionally throughout university and starting my career, to having three young children, I’ve continued to champion gender diversity. Historically the view has been that you tend to leave the workforce post children and return at a later date, so I woke up one morning and thought – why can’t we work in a different way in the modern age? As I was pondering this, Andy and I went for a coffee, compared what was happening in our lives and I expressed how I was feeling, which was that I really love my job and I really love my kids, but how could I get this to work better, as my resilience and wellbeing were suffering. It dawned on us both that we could have a period of time in our careers where we do things a little bit differently.
A: My situation was not dissimilar – not the same reasons, but the same drivers. My husband and I had just adopted a little boy, James, and work was pretty intense. Like Maddie, I’ve worked very hard since the beginning of my career and it was time for a change of role, to pause and reflect. I needed to take stock, to find a bit of capacity to make sure that I was present at work and at home to have that space for myself to recharge.
What has been the most challenging aspect of job sharing that you’ve experienced?
A: I struggled a bit with the shift in mindset. I worked full time from university, never had an extended break, so no longer working five days a week has been a big adjustment. Particularly in the initial period, I found myself constantly checking emails rather than saying ‘this is my day off’.
M: That point around stepping away, because I think it’s human nature in all of us where we think, if I had the conversation then it’s easier for me to reply, but for Andy he’s thinking it’s his day. It comes from a well-meaning place but we quickly realised it was muddying the waters. We were very open with the team about being patient with us, and having very defined boundaries was crucial. We learned very quickly that while we know communication is important, we have to over-communicate to both our team and each other. We have something called the emergency call or text, where there’s something we can just quickly pick up with each other on one of our non-working days to keep us aligned.
What would you have done if you couldn’t have had a job share?
M: Do you know what? I had total faith in the Group that we would find a solution. This is one of the reasons we like working here, because whether they were going to agree to this job share or not, I knew they’d listen which is so important. I also knew they’d be forward thinking enough to at least investigate the options out there. As we knew it was something we wanted to do, we worked out all the potential issues, so that when we presented this idea we could make those reassurances. The job share was our answer; there will be different solutions for someone else.
A: In my end of year review I’d mentioned that I was thinking about my work life balance, due to the amount of change I’d had in my life that year. I was keen to make changes but I wasn’t sure what they were. At that point, it was important for me to start that conversation with my line manager, so I could get his support. So when this opportunity came about he was incredibly supportive, and came up with a list of questions so we could work through the solutions together. We spend our working days finding solutions for our customers, so why not find solutions for yourself?
Finally, how do you see it transforming the way you work?
A: I think it becomes a virtual circle, because we’ve become more focused and able to do our jobs better. We have more energy with our families and we’re happier in our own minds, and when it comes to our general wellbeing it’s a really positive story. I didn’t necessarily expect this but it’s gone down really well with our team, and it’s changed the dialogue so people are able to have more open and honest conversations about what’s important to them at that moment in time and how we can support them in achieving that.
The most positive reaction has been from our clients who work for large businesses in the UK. We were mindful about how they would react, and they’ve actually really embraced it. They’re on their own inclusion, diversity and agility journey to reflect modern day society. Most of them are jealous!
M: Our productivity has improved as well. This doesn’t make us any less ambitious and it’s not forever – we’re not taking a back seat. As a role we’ve got more cognitive diversity as there’s two people making the decisions, but we’re just as ambitious as a team as we are individually. Whether that means we stay together for this period in our careers or whether we go back to different ways of working, we don’t know that ourselves yet, but that’s exciting.


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