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Tusker - Account Manager, Watford

Lloyds Banking Group
Watford Croxley Green Business Park, United Kingdom
Closing date
31 May 2024

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Job Details

End Date
Thursday 30 May 2024

Salary Range
£33,982 - £35,770

We support flexible working - click here for more information on flexible working options

Flexible Working Options
Flexibility in when hours are worked

Job Description Summary
Based in Watford

Job Description
  • JOB TITLE: Account Manager
  • SALARY: £33,982
  • LOCATION: Watford
  • HOURS: Full-time
  • WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Watford office.

About this Opportunity

As an Account Manager you’ll manage Tusker’s customers, both new and current to build strong relationships and meet customer needs.

You’ll be :
  • Providing pro-active account management to segment 1 and 2 customers for our salary sacrifice and contract hire customers.
  • Identifying and managing opportunities to improve visibility and processes. Working with the Marketing team to strengthen customer relationships.
  • Accurately completing documentation for the customer contacts and agreements
  • Taking responsibility for enquiries (internally and externally), providing essential documentation, information and advice where necessary.
  • Attend webinars when required, present to clients and complete scheme reviews via videoconferencing

About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose

We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers.

What you’ll need
  • Established history of rapport building and relationship management at a strategic level through excellent customer care.
  • A high level of IT literacy; with a robust knowledge of Excel, Word, PowerPoint and online systems
  • Strong attention to detail with an excellent customer service ethos with a positive, proactive and enthusiastic.
  • Understanding of company car policies and procedures and to be able to explain these at a driver and fleet manager level
  • Strong organisational and time management skills with a proven ability to plan, problem solve and prioritise
  • Willingness to learn new knowledge and skills in order to adapt to changes with our product and services

And any experience of these would be really useful
  • A full UK driving license is desirable, but not essential

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 24 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.


We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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