Business Analyst - Process & Solution Design

Business Analyst

Job title:        Business Analyst - Process & Solution Design
Contract:       Permanent, Full Time
Location:       Reporting office Stratford, London, E15 or Manchester, M33

Persona:        Agile, Office based 20-40% dependant on business needs 
Salary:           London Weighted: £53,500 - £57,000 pa dependant on experience and location  

Regional - Outside London £46,500 - £50,500 pa dependant on experience and location

Interviews will be held on 30^th April 2024 and 1^st May 2024 via Microsoft Teams

Closing date for all applications: 24^th April 2024

**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Role Profile.docx

We are looking for an experienced Business Analyst to join L&Q (London & Quadrant) at this exciting time. We plan to invest, grow, and transform our business, to provide a better service to customers old and new. To do this, our Transformation team is implementing new Finance and Housing Management Systems in collaboration with our Technology colleagues. To complement this work, we are also looking to redesign our CRM and Digital Experience offer to ensure we provide a simple, reliable and joined up experience for L&Q customers.

 The Business Analyst will apply business analysis methodologies and techniques to enable and facilitate the gathering, analysing and documentation of requirements in order to design end-to-end processes which address the existing pain points and fully meet the business requirements.  You will support and advise the teams during the delivery phase to ensure that user needs are captured and addressed.

If successful, you report into a Senior Programme Manager in the Transformation Programme and will work alongside a team of business Subject Matter Experts and programme workstream leads to support the design processes that support the delivery of our Future Shape strategy.

You will be responsible for:

•  Providing business analysis support to the Transformation Programme, in support of the corporate strategy and delivery of the target operating model for L&Q Group.
•  You’ll provide support through leadership of aspects of the programme, taking complex scenarios, presenting options for decision making, and developing solutions to those options to enable successful outcomes.
• You’ll lead on some aspects of delivery of the Transformation Programme, building on analysis and applying this to ensure successful outcomes in line with the programme’s objectives, in collaboration with colleagues across L&Q.  Solutions should be enabled through business process, new ways of working, data and technology.
• Managing relationships and influencing business and technical stakeholders.
• Supporting the improvement in the quality of the solution through developing detailed specifications, collaborative identification of good acceptance criteria, and supporting the design of future processes and systems.

 You will be involved in:

•  Completing as-is discovery work and documenting how our current processes work 
• Conducting analysis into our current services through a variety of lenses, including Colleague Experience, Customer Experience, Data & Technology Landscape & Management Information/Business Intelligence reporting requirements.
• Supporting with the collation of insight to inform To-Be service/solution design (to include future system capabilities and best practice examples)
• Stakeholder engagement and communicating with internal colleagues to understand the needs of departments and the organisation. Collaborating with stakeholders to translate them into detailed requirements
• Creating and documenting To Be processes across platforms for our services (considering cross-application touchpoints, data flows, data entities and data models as well as Management Information/Business Intelligence requirements), aligning with the Design stream’s methodology within the Transformation Programme
• Supporting colleagues in the Design stream to build the narrative around the to-be process/solution design
• Supporting the implementation of the Finance Management and Housing Management Systems
• Collaborative working with subject matter experts from the business and the programme to design end to end processes which streamline and enhance our software capabilities
• Working with delivery teams to produce epics and user stories ready for delivery and attend delivery review sessions to ensure the solutions delivered meet requirements and are of sufficient quality to meet programme design principles
• Supporting end to end journey mapping and the delivery of interim workaround solutions.

Skills and Experience:

•  Business Analysis – Strong Business Analysis & Problem Solving skills and experience with either a formal qualification or demonstrable experience in a similar sized organisation. Understands the challenges faced by an organisation of L&Q’s size
•  Business Transformation – Experience of working in a business transformation or change setting, and understanding of the challenges and methodologies
•  Problem Solving – Must be able to demonstrate robust problem solving, and highly effective business analysis skills
•  Continuous Improvement & Process Design – Awareness of the importance of business process and customer journey mapping in identifying limitations in existing service delivery and focal areas for improvement. Willingness to work flexibly in how these are presented and adapt to the ways of working within the Transformation Programme
•  Communications and Influencing – Extremely proficient at communicating verbally and in written formats, highly articulate, and strong and capable at influencing within the design function
•  Sector-specific knowledge – A baseline understanding of the key services delivered by, and functions of a social housing provider. If no experience working in a similar organisation, we would welcome a willingness to learn.

Salary & Benefits 

We offer a competitive annual salary with an additional benefits package including:

•  Remote working – up to 80%
• Flexible working arrangements
• Strong family friendly policies
• Robust Learning & Development
• Annual leave starting from 26 days plus bank holiday
• Excellent Pension Scheme – double contribution up to 6%
• Annual Bonus subject to group performance
• Generous non-contributory life Assurance
• Great places to work certified 2022
• Best Workplaces for Women – ranked 18 in the UK 

L&Q is a large, fast paced, and passionate organisation with a strong mission to combine its social purpose and commercial drive, to create homes and neighbourhoods everyone can be proud of.

If you are interested in this role and have the experience required, then why not apply today! 

*We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. 

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you are interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it is feasible then we will make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the Southeast.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.