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Credit Controller, Lettings Accounts - Hybrid

Knight Frank LLP
Competitive salary
Closing date
22 Mar 2024

Job Details

Based in our London Head Office, the Residential Lettings Accounts department is looking to recruit a Portfolio Credit Controller, to ensure that all amounts invoiced are regularly chased until payment has been received for Residential Lettings Division. 

We are the world’s leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 20,000 people in 487 Offices across 53 Territories. Discover More About Knight Frank


  • Chasing outstanding rent by letter, telephone and email – In line with agreed Credit Control Procedures.
  • Chasing outstanding commission invoices by letter, telephone and email – In line with agreed Credit Control Procedures.
  • Circulating chasing letters and correspondence to property manager on fully managed lets.
  • Dealing with all queries that arise from chasing and documenting on Qube SLM.
  • Attending regular review meetings with Accounts Manager and Residential Lettings Accounts Head.
  • Advising negotiators/managers/landlords on course of action to take, i.e. legal.
  • Liaising with landlord to advise on how to proceed with their solicitor with regard to outstanding debt.
  • Attending weekly meetings with branch managers concerning both tenant and landlord bad debt.
  • Starting legal proceedings with regards to landlord bad debt where necessary.
  • Liaising with landlord and/or office manager regarding bad debt and instructing client accountants on raising credits & invoices.
  • Court attendance in London for clients for all legal cases.
  • Liaising with solicitors and providing them with up to date documents & rent statements relevant to the case.
  • Assisting with allocation of payments received and investigating any errors that may occur.
  • Ensuring that requests for write offs & Credit notes are dealt with on a timely basis.
  • Monitor and track KPI’s for regular meetings.
  • Working in line with the renewals and front office administration to ensure any updates regarding payment schedules are addressed with addendums issued.
  • Actioning arrears reports for client monthly meetings.
  • Generating landlord bad debt reports.
  • Agreeing and administering payment plans
  • Liaising between front office, property management, landlord & tenant to resolve any issues and agree a way forward.

Professional experience and personal skills profile

IT Packages/Systems Used

  • QubeSLM(Aspasia) – (Training provided)
  • Microsoft Office Packages.

Particular Aptitudes/Skills Required

  • ARLA qualified
  • Thorough understanding of the right to forfeiture for contractual tenancies – required.
  • Minimum of 3 years credit control experience.
  • Residential lettings experience required.
  • Motivated individual able to work alone or as part of a team.
  • Professional telephone manner & excellent written English skills.
  • Able to communicate with all relevant parties in an understandable and professional manner.
  • Must have an intermediary knowledge of Microsoft excel
  • Previous experience attending court hearings


#1 #LI-MF1

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs


The property industry is changing, and we invite you to be at the centre of that change.

At Knight Frank, our commitment to our purpose means that we empower our people to have autonomy in their role and everyone is encouraged to think and share ideas for how we can make the difference through our work and behaviour. For our clients, our purpose drives us to provide innovative solutions that add tangible value across a variety of sectors and services. Wherever you work with us in the world, you’ll be surrounded by passionate, energetic and inspiring people who care about the work they do and the people they work alongside.

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United Kingdom

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