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Business Engagement Lead / Director

Closing date
15 Dec 2023

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Job Details

The Business Engagement Director role is responsible for overseeing local stakeholder management & supplier performance management.

They are responsible for supporting local / markets / OpU stakeholders by engaging in key internal / external stakeholder discussions and / or routing requests to S&ES team members, and for managing tactical supplier performance process & supplier development programs to maximize value for Pfizer stakeholders.


Local Stakeholder Management:

  • Oversee and ensure that voice of the customer and supplier requirements are captured in the category strategy development process
  • Lead key internal / external stakeholder discussions at the local plant / market to identify and address issues that may arise
  • Work with key local stakeholders to develop and implement sourcing strategies that support business objectives and deliver value
  • Collaborate with internal stakeholders, including business leaders and cross-functional teams, to understand business requirements and develop sourcing strategies that align with company goals and objectives
  • Lead the discussions on core processes needed to coordinate across local teams and stakeholders
  • Manage stakeholder spend of over $500M for multiple categories

Operational Excellence:

  • Set objectives for identifying initiatives that optimize costs through local sourcing, identify and evaluate local suppliers, negotiate favorable pricing, and track cost savings achieved
  • Develop strategy for identifying areas of process improvement and implement these initiatives to achieve cost savings, increased productivity, and enhanced supplier performance
  • Ensure clear understanding of business priorities is communicated with key Category and Services teams
  • Responsible for overseeing regular internal SRM reporting
  • Oversee and manage TPRM Process Execution

Supplier Performance Management:

  • Oversee and manage tactical issues / corrective actions with suppliers to maximize value for Pfizer stakeholder
  • Build strong relationships with key suppliers and foster a culture of collaboration, accountability, and continuous improvement.
  • Oversee regular supplier operational interactions and metrics discussions, identify areas for improvement, supplier change and supplier process change approval time
  • Drive supplier innovation by providing inputs on new products, technologies and processes that can deliver exceptional value to Pfizer
  • Monitor supplier SLA compliance and oversee supplier action plans as needed

People Management & Development, where applicable:

  • Manage and lead a team resourced across different locations
  • Lead, manage, develop, and coach direct reports focused on global spend categories and in-market sourcing support with suppliers of goods and / or services to major internal stakeholders / functions, and create a team environment that drives high colleague engagement
  • Support Pfizer's Diversity and Inclusion objectives, as applicable

Business Engagement:

  • Typically managed $500M in collective spend from stakeholders
  • Typically supports multiple categories
  • Typically has business stakeholder ownership responsibilities
  • Typically manages business stakeholder relationships of high or medium complexity
  • Typically supports categories of high or medium complexity
  • Typically provides support to a focus anchor or anchor market
  • Typically has people management responsibilities with an overall team size of 7+


  • Minimum of bachelor's degree in Business, Operations & Supply Chain Management, or a related discipline
  • Demonstrated competency in managing cross-functional projects
  • Strong skills in business operations, client engagement and customer relationship management
  • Leadership qualities and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact
  • Analytical and problem-solving skills, with the ability to identify trends and insights from data for continuous improvement
  • Ability to drive cost savings and process improvements through supplier consolidation, optimization, and innovation
  • Familiarity with supplier landscape (by category as relevant)
  • Ability to engage with senior executives to influence decisions
  • Comfort with ambiguity& ability to identify innovative sourcing strategies
  • Strong financial acumen (ex. scenario planning and forecasting)
  • Effective project management & communications skills
  • Business English required


  • Extensive experience in sourcing & procurement
  • Experience representing the "voice of the supplier"
  • Experience in developing and implementing supplier relationship management strategies
  • Experience of developing criteria for regular supplier performance evaluations
  • Track record of building partnerships and connections with business leaders
  • Experience performing brand management
  • Experience managing cross-functional teams


  • Well-versed with the business & S&ES strategic priorities (category, service, and other initiatives)
  • Understanding of S&ES value proposition
  • Strong communication skills
  • Strong interpersonal skills to drive coordination between suppliers, Business / Function, & stakeholders
  • Knowledge of procurement best practices & supplier evaluation methodologies
  • Familiarity with supplier landscape (by category as relevant)

Work Location Assignment: On Premise


We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. 

In the UK, we have around 2,400 colleagues across four locations, working within our commercial business, research and development (R&D), manufacturing and distribution operations.

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