Role Overview

This Customer Insight Executive role is key for the success of the Customer Insight function, as the individual will be expected to support on key Customer Insight activities.

The role should interest someone who has a background in research and is seeking a role in a client-side organisation.

The role will not only provide an opportunity for the successful candidate to demonstrate their research skills, but also develop their supplier, client, and stakeholder management abilities.

While much of the role will draw on typical research skills in terms of survey design, project management and presentation skills, the role also draws upon effective communication of research.

As such, the individual should be comfortable analysing data to create narrative stories, but also presenting back to stakeholders.

Flexible and agile working

Everyone's personal situation is different. To make the most out of hybrid working we've introduced different ways of working, which include (subject to role requirements):

• Hybrid of office and home working (there will be an expectation to attend the office, as required) 
• Reduce or vary working hours
• Reduce or vary the days worked
• Work from home (or a different location)
• Work compressed hours
• Job share

Directorate/Department Overview

Nest is at the beginning of a transformation to use its data and insight to drive decision making, and Data, Analytics & Customer Insight (DACI) is leading how we do it: putting our customers at the heart of our work and helping colleagues to understand and use our data.  Our work enables Nest to continually learn, improve how we work and create value so that we can deliver a better retirement for millions.

The directorate includes:

• Business Intelligence– starting with the data at source, delivering lovely data visualisations to make Nest’s data intuitive to understand.
• Customer insight –putting our customers at the heart of Nest – understanding their needs through empathy, research, surveys, and digital insight
• Data– planning and delivering how we manage high quality data as an enterprise, making it easy for BI, analysis and modelling to happen and be automated
• Partnership leads –working with our new outsourced customer experience provider to make sure the right data & insight flows between the organisations from 2023
• Data strategy –working on Nest’s data literacy, data governance, and a strategy for how we can all collaborate to make our data a useful shared asset for Nest
• Analytics – taking all our data and creating value for the organisation – understanding our customer and our business, and doing descriptive, predictive, and prescriptive analysis and modelling to help Nest to make decisions

If you love data and insight, and you’d like to help us on this journey, come and join us.

Organisational Overview

Nest is an award-winning workplace pension scheme, the largest in the country.

Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business.

We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.

Diversity and Inclusion

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, belief, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, socio economic background, sex, sexual orientation, religion or race or any other legally protected status.

We also recognise the importance of diversity of thought and other forms of neurocognitive variation.

We are a Disability Confident Leader under the Disability Confident Scheme. As a Disability Confident Committed organisation, we’re part of the guaranteed interview scheme. If you need any reasonable adjustments to support you during the recruitment process then please let us know.