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Senior Manager, Strategic Opportunities

Employer
Lloyds Banking Group
Location
ondon Chester, Bristol, Edinburgh, Halifax, Newport
Salary
£70,784 - £88,480
Closing date
14 Jul 2022

Job Details

At Lloyds Banking Group we serve more than 26 million customers and 1 million businesses. Join us and you can make a real difference.

Strategic Opportunities works within the Strategic Insights team, part of Lloyds Banking Group's Chief Customer Office (CCO). CCO is a group-wide function responsible for driving forward the customer agenda for the Retail customer franchise and LBG more broadly. This is a new leadership role created as part of the team's continued expansion in 2022.

Strategic Insights' mission is to ensure a deep understanding of customers drives decisions across LBG. We do this by providing compelling and trusted insights about our customers and the world around us, created by combining internal LBG customer and product data, customer research and external intelligence. We work closely with colleagues across Lloyds Banking Group to drive improved propositions and services to meet our customers' needs. More information on what we do and how we do it can be found here.

This is a phenomenal opportunity to join our team. You'll play a critical role in developing and enriching our strategic insights to enable us to positively influence the strategic direction of our Retail customer franchise for the benefit of customers. You'll need to build strong relationships with colleagues across the Group to shape and influence strategic decisions, driving outcomes that support our strategic priorities and balance customer, commercial and regulatory outcomes.

You'll also play a key role in leading and inspiring the team to perform to our full potential. Encouraging the right team culture is critical to our success and a passion for collaborating with other colleagues to improve our customers' experience of LBG is essential to this role.

 

Location & ways of working


Our team is spread over the UK therefore we can accommodate you being based in London, Bristol, Edinburgh, Halifax, Chester and Newport.

We're happy to consider options for agile working. We operate a hybrid model, enabling colleagues to experience the benefits of time in the same location as their colleagues while also entrusting colleagues with choice about how, when and where they work, to deliver their very best.

 

The skills and experience we're looking for:


Essential

  • Passion for improving opportunities and outcomes for banking customers

  • Solid understanding of profit and loss drivers within a retail financial services environment

  • Ability to derive new insights from multiple data points and translate them into breakthrough opportunities & compelling cases for action

  • Excellent communication skills with a proven track record of successfully influencing improved commercial outcomes based on insight

  • Reputation for strong collaboration across organisational siloes and for leading & inspiring teams to deliver high quality outputs with positive tangible impact

 

Desirable

  • Broad understanding of customer research and analytical methods and their appropriate application

 

We're also committed to building a workforce which reflects the diversity of the customers and communities we serve. Join us and you'll be part of an environment where people really care about their work and the impact it has on colleagues, customers and communities.

 

What you'd get in return...


We'll give you a competitive remuneration packages which includes:

  • A discretionary performance share bonus

  • A generous pension contribution

  • A flex cash pot you can adjust to suit your lifestyle

  • Private health cover

  • 30 days holiday plus bank holidays

  • Access to various share schemes including free shares

 

And as a multi-brand, multi-channel business, we have the scale and reach to give you a diverse range of opportunities to learn, grow and develop and to help you achieve a rewarding and fulfilling career, in a team committed to its purpose of Helping Britain Prosper.

 

If this role sounds like it could be for you, we'd love to hear from you.

Company

We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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