Overview
 

As a member of the engineering team, the successful candidate will oversee the operations of the storage infrastructure world-wide, with a focus on DELL EMC Isilon technology.

Responsibilities
 

• Implement, support and document reliable, fault tolerant operations of the storage infrastructure with a particular focus on the SAN/NAS platforms.
• Troubleshoot incidents and document procedures to support systems that provide critical business functions to a broad range of client devices globally. 
• Help forecast infrastructure planning and documentation for storage platforms on prem and cloud based.
• Manage storage technologies and growth, coordinate and manage client/server disaster recovery planning.
• Provide Tier three server support to Technical Operations Center.
• Provide tier three support for production operations which include Storage Systems administration, Installation and maintenance of storage operating systems.
• Write procedures, reports, tasks, impact analysis and documentation to support all the storage infrastructure.
• Contributor to Incident, Problem and Change Management processes.

Qualifications
 

• 3 - 5 Years information systems experience in a level three/four support role.
• 3 -5 years’ experience in a Dell EMC Isilon production platform, ideally in a Broadcast environment.
• At least 3 - 5 years’ experience in their configuration and design.
• Development and enforcement of standards, policies and best practices are expected in this role.
• Education – Bachelor's degree in Information Systems, Computer Science, Business Administration or related field or equivalent experience.
• Strong problem-solving skills. Strong client interface and verbal and written communication skills.  Administrative, prioritization, organizational, and customer service skills.  Ability to manage multiple tasks.
• Detailed understanding of the following technologies: TCP/IP, DNS, CIFS, NFS, and VMware technologies (vSphere, vCenter, etc).
• Experience working within an ITIL methodology is desired.
• Must be comfortable developing scripts with at least one scripting language.
• Experience with some or all of the following technologies are desired but not required: Chef, Puppet, build automation
• Experience with Amazon Web Services, Google Cloud Platform and Microsoft Azure
• Perform other duties as needed

Metrics

• Candidate should have strong communication skills and be able to clearly and ably articulate a technical vision to both technical and non-technical audiences.
• Standards and policies developed by candidate will be global in nature and will be referenced by engineers at all global Discovery offices.