Service Delivery Coach

We’re looking for an enthusiastic and motivated individual to join the Locality Impact directorate as a Service Delivery Coach in London.

Position: Service Delivery Coach

Location: Homebased London with extensive travel across the service area

Hours: 28 hours per week

Salary: Salary circa £22,000 per annum (inner London weighting £2,639 per annum or outer London weighting £1,404 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 15 August 2021

Interview Date: To be confirmed

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

The Role

Reporting to the Service Delivery Lead, the Service Delivery Coach will empower Stroke Support Coordinators to take ownership for the continuous improvement of quality and consistency of the services the charity provides. Whilst a coaching style will be appropriate for many aspects of the role, there will be occasions where strong leadership and management will need to be demonstrated to ensure coordinators are maintaining compliance of the services against organisational and contractual policies and procedures and addressing performance related issues. Coaches may be required to work across locality boundaries.

Key responsibilities will include supporting and empowering coordinators through a coaching ethos to:

• Deliver high quality stroke support services, ensuring stroke survivors and their carers receive the best possible support to rebuild their lives after stroke.
• Identify gaps and respond to opportunities for service growth.
• Identify and address capability gaps and build volunteer capacity where required.
• Build strong relationships with key stakeholders.
• Understand and be responsible for the active monitoring of data quality, reporting and service delivery against their national and local key performance indicators.
• Effectively manage service volunteers.

The role is responsible for day to day line management of coordinators.

About You

As Service Delivery Coach you will have experience of:

• Supporting remote teams with paid staff and volunteers using a coaching style of management.
• Using relevant knowledge and awareness of health and social care systems, ideally within the stroke pathway.
• Managing performance improvement.
• Championing diversity internally and externally.
• Effectively balancing a number of competing priorities.
• Using excellent communication skills.

The ability to travel extensively across the locality is essential to be able to fulfil the requirements of the role. To fulfil the requirements of the role you must abode and have the right to work in the U.K

You will be asked to submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state the reference to the role you are applying for and any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

In return…

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke and to raise stroke awareness in the local population. The charity offers a host of amazing benefits and flexible working options, with opportunities to progress your career.

About the Organisation

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

Everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

The charity provides specialist support, funds critical research and campaigns to make sure people affected by stroke get the very best care and support to rebuild their lives.

The organisation is working to improve the diversity of the team. Because individuality leads to a richer experience for its people and better support for those affected by stroke.

People from all backgrounds are strongly encouraged to apply. And particularly applications from those with lived experience of stroke and those from under-represented communities.

Every five minutes, stroke destroys lives. Help rebuild them and join the team.

In 2019, the charity developed a bold new corporate strategy so that they can rebuild more lives after stroke and make a bigger difference to people’s lives. To help deliver the strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Service, Service Delivery, Service Delivery Lead, Service Manager, Service Delivery Manager, Locality Impact, Volunteer, Volunteer Manager, Volunteer Coordinator, Volunteer Engagement, Volunteering Manager, Impact, Impact and Engagement, Impact and Engagement Lead, Impact and Engagement Manager, Impact and Engagement Officer, Community, Community Engagement, Social Care, Care, Health, Disability, Outreach, Community Outreach, Programme, Programmes, Stroke, Charity, Impact, Impact and Evaluation, Coach, Coaching, Mentor.