Home-based Customer Liaison / Administrator / Personal Assistant - Flexible Part Time Working Hours
Role: Customer Liaison/Administrator/Personal Assistant
Presence Training delivers workshops and coaching in Authentic Public Speaking and Leadership. We make a real difference in people’s lives, helping them to overcome their fear of public speaking and say what they need to say in the world. We love the work we do, and we hope you’ll love being part of it.
We are a very small company. You will report to the Director of the Company and Senior Trainer, Daniel Kingsley.
This role is suitable for someone working remotely from home. At present, we envisage this to entail 10-15 hours work per week.
Ideally we would like some who is available during office hours for 1.5 to 2 hours each day Monday-Friday, in order to communicate with customers by phone and email (you can choose which hours you work between 9am and 5pm). Administrative work can be completed at any time you choose.
You will be paid £12/hour (training and probationary period) rising to £14/hour on completion of a 3 month probationary period.
There are 3 elements to this role:
1. Customer Liaison – answering customer enquiries by email and over the telephone. You would not be expected to answer the telephone (this is done by our remote receptionist service, who take messages and email the details to us) but you would be expected to call customers back during office hours. We would encourage you to refer the most difficult enquiries to senior members of the team, but you would be be the first port of call for all incoming new business enquiries and all ongoing relationships.
2. Administration – Keeping track of bookings (both manual and via the automated booking system on the website), sending out and chasing pre-workshop questionnaires, typing up feedback, maintaining the database of participants, mailchimp emails, sending out and chasing invoices etc.
3. Personal Assistant to the Director – general light PA type tasks for the Director, Daniel Kingsley such as finding and booking new venues, train tickets etc.
This is a highly customer focussed role. You must have very good written and spoken English, along with an excellent telephone manner and good temperament when speaking to customers. We expect you to be numerate and literate in the use of Word and Excel and to have good organisational skills and excellent attention to detail.
Familiarity with Wordpress websites would be helpful as would experience using MailChimp and CRM systems. An ability to touch type to a reasonable speed would also be helpful. Marketing and social media skills are also a plus. None of these are absolute requirements.
Some previous experience of speaking to clients/customers over the telephone would be helpful as would some administrative experience.
An interest in personal development would also be a distinct advantage, but is not a requirement.
(Please be aware we are only considering applications with a suitable cover letter. This would include amongst other things, why your skills are applicable to what we’re looking for, why you want to work for us in particular and what you would bring to this role).