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Home Customer Serv Advisor - Part Time

Employer
NEXT
Location
Leicester, Leicestershire
Salary
9.63 p/h
Closing date
26 Apr 2021

Job Details

If you love working in a fast paced environment and delivering exceptional customer service this is the job for you! Here at Next we are committed to providing a friendly, helpful service to our online customers that contact us. This could be sorting out a missing parcel or an account query but you’ll put the customer first.

Working within our Home Customer Service Team, this will be a unique customer service role as there are no sales targets; you’ll purely be measured on the service you deliver so you can focus entirely on giving truly outstanding customer service.Our call centre in Enderby (Head office) offers great opportunities for progression and development whether you are starting or continuing your customer service careers with the Next Online family.

We are looking for people who are as passionate about customer service as we are. Don’t worry, you don’t need to have worked in a call centre before – we are looking for people who thrive in helping people whether this has been in retail or hospitality. We provide 3 weeks of in-depth, full time paid training to ensure you know everything you need to know to resolve our customer enquiries.


You’ll also be required to:

  • Give exceptional customer service by truly listening to the customer and resolving their queries Treat every customer like it’s your first and only customer that day Navigate through various computer systems, liaise with other teams across Next if required Work to set Key Performance Indicators and Standard Level Agreements Engage with customers and colleagues, creating a people focused work culture

Shifts available:

Shift 1 Monday - Friday 5pm - 10pm - 25 Hours per week
Shift 2 Monday - Friday 4pm - 9pm - 25 Hours per week

During our peak trading periods you’ll also be required to work an additional 4 hours for 20 weeks of the year

The start date for this role is the 19th April 2021

Training is full time for 1 week, applicants must be able to fully commit to training.

Criteria

About you:

With previous experience in customer service, ideally within a call centre or customer facing you’ll be a team player with excellent communication skills, working in a fast paced environment.

  • You’ll be a natural problem solver with the ability to think outside of the box. Be able to communicate in a confident, clear and friendly manner. Have good literacy and numeracy skills.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship

 

Benefits

  • Bonus Scheme
  • Pension Scheme
  • ShareSave Scheme
  • Life Assurance
  • Staff Discount
  • On-site Nursery

About Next

You know Next, but did you know we’re a FTSE-100 retail company employing over 43,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 540 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!

Company

NEXT is a British multinational clothing, footwear and home products retailer headquartered in Enderby, Leicestershire. It has around 700 stores, of which circa 500 are in the United Kingdom, and circa 200 across Europe, Asia and the Middle East. Next is the largest clothing retailer by sales in the United Kingdom, having overtaken Marks & Spencer in early 2012 and 2014. It is listed on the London Stock Exchange and is a constituent of the FTSE 100 Index.

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