Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

“We’re looking for Sales Leaders to join our successful inbound sales function. You’ll motivate, develop and lead a team of Business Service Executives driving their performance in a vibrant call centre environment,” Head of Inbound Sales, Fiona McDonald

What you’ll do:

• Manage a team of up to 12 Business Sales Executives who focus on driving new business within a Contact Centre environment.
• Engage, motivate and influence your team to deliver their best, leading by example and acting as a role model within the Sales centre.
• Perform assessment of staff performance on call, ensuring they are following accurate and conducting themselves in call the right way.
• Work effectively with your peers to ensure that all staff are measured consistently in terms of performance benchmarking, in addition to identifying how we can continuously improve as a department
• Find opportunities to improve performance within their team followed by crafting detailed action plans that ensure performance metrics are continuously being reviewed whilst swift support is also put in place
• Build a culture of two-way communication by having regular catch ups with your team to keep them informed and focus on building for a better tomorrow
• Train, develop and mentor your team to help them be the best they can be ensured detailed action plans are documented and your team are held accountable
• Identify and drive continual improvement of our new business, account management and retention experience from your team Identifying ways to improve our customer processes (Sales & Service)

What you’ll bring:

• A proven track record of leading a team of individuals to achieve sales targets in a high transaction role, preferably a contact centre
• A passion for not just achieving but exceeding targets with a proven track record of winning new business
• Experience of managing teams in a target driven environment
• Delivered through collaboration – gets things done by reaching out to others and communicating openly
• Great communication skills and be comfortable dealing with a variety of partners and all levels.

Sky Business Communications

Sky Business Communications is a new, exciting division of Sky – we’ve joined with our American-based parent company, Comcast, to undertake an ambitious venture in the UK market. We want to establish Sky, as the trusted brand you know, now delivering the innovative products and services designed for businesses. We’re looking for exceptional and innovative people, who are eager to roll up their sleeves and get stuck in, to join us on our unique journey of building a new business, with the backing of a hugely successful brand.

The Rewards:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband

Where you’ll work:

Osterley:

Our Osterley campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Chiswick Park, Gunnersbury, Acton Town and Ealing Broadway tube stations. There’s also plenty of parking, bike shelters and showers.

On campus you’ll find six subsidised restaurants and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

Why wait?

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

#LI-COO