Soundbyte

10hr+ per week flex contract, extendable fixed term.  must be available during trade hours, sun-sat.  full training will be given.

Job Description

What you’ll do
In our stores, you won’t just work the tills and stock the shelves. Here at WHSmith, it’s all about the customer. That means being helpful, listening and talking to them, no matter how busy you are. In fact, you’ll be an all-round customer service superstar, who can understand exactly what each customer wants. That means product knowledge is very important too. Naturally, you’ll have a great team there to help you. You’ll need to work together to keep the store well stocked and tidy, even when it’s busy.
 
What’s in it for you
Join WHSmith as a Sales Assistant and you can expect a warm welcome from your team, plus the chance to launch a whole new career! With stores UK-wide there are plenty of opportunities to move around. We will reward you with some fantastic flexible benefits, including up to 50% discount in our High Street stores, and access to a range of discounts with other retailers. As well as flexible working, childcare vouchers, a pension and much more!
 
Who we’re looking for
Perhaps surprisingly, what you don’t need is bags of retail or customer service experience. We’re looking for people who have a real desire to learn and to make our customers happy! You’ll need to be a great listener, good to talk to and naturally helpful. The rest will come. If you can offer us some flexibility to help us cover peak times such as ‘Back to School’ all the better! In return, we’ll try to be flexible too, by offering some part-time and weekend jobs, family-friendly hours and various other arrangements. At WHSmith, if you want to get on, we’ll positively encourage you. As a Sales Assistant, there’s nothing stopping you becoming a future Store Manager or working in one of our Head Offices!
 
About us
You may know we operate on the high street, in rail and bus stations, airports, hospitals, universities and workplaces. But you may be surprised to learn we’ve been around since 1792 and have over 14,000 employees across the globe. We’re continually growing by putting our customers at the heart of all we do and we grow our people too. At WHSmith there are No Limits to where your career can go!

We are currently looking for enthusiastic individuals, with strong communication skills and a passion for delivering exceptional customer service to join our new Post Office opening within our WHSmith High Street store.

If you enjoy working in a busy environment where no two days are the same, and the customer is at the heart of everything you do, then this is a fantastic opportunity for you! 
 
What does this role entail?
Keeping the customer at the heart of everything, you will work proactively towards both individual and store targets by completing all transactions in an accurate and timely manner, whilst demonstrating your excellent product knowledge to customers on key promotions and offers. You will ensure you maximise all selling opportunities to really drive the sales for the Post Office, not only meeting but exceeding KPIs! 
 
You will be on hand to answer any customer queries but also, ensuring all administration is completed effectively and adhering to security measures at all times will play a key part in your role. 
 
Along with previous customer service experience, you will have strong communication skills and a high level of numeracy. Exceptional accuracy and attention to detail will ensure you can be a successful Counter Clerk, as will your level of initiative to identify those important selling opportunities. A confident nature, with a positive outlook will ensure you can liase with a diverse customer base and cross sell the brilliant products and promotions the Post Office has to offer. 
 
Successful candidates for this role will need to provide five years continuous referencing and consent to undertake a criminal record check.
 
Why Join our WHSmith Post Office?

As a valued member of our Post Office team you receive full Post Office counter training, plus ongoing training and support. There will be opportunities for development and career progression, along with auto enrolment to the State Pension, 28 days holiday (inclusive of Bank Holidays) and the WHSmith staff discount card, following successful completion of your probationary period.