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Claims Operations Manager

Employer
Police Federation of England and Wales
Location
Leatherhead, Surrey
Salary
Based on Experience
Closing date
18 Mar 2021

Primary Function

  • To assist in the smooth running of the Claims Department
  • To provide administrative support to the Heads of Department on a broad range of Civil and some Criminal matters.
  • To provide support on the co-ordination of all the Claims team activities and workload.

Responsibilities and Duties

  • Assisting with the organisation and preparation of papers for meetings both internal and external within the Claims Department
  • Accurate minute taking and distribution
  • Research and prepare reports in a timely and accurate fashion at the request of the Head of Civil Claims and the Head of Criminal Claims
  • Distribution of comms both internally and externally on behalf of The Claims Department
  • Managing and administering the appeals processes on claims
  • Support the team on all aspects of CMS – first point of call for issues and development
  • Work with IT to provide support to the Panel firms using the Solicitors Portal and eBilling Portal
  • Provide support including but not limited to researching, proof-reading and editing projects undertaken at the direction of the Heads of Department. Overseeing Claims projects where required. 
  • Maintain financial records with assistance of Finance to ensure effective budgetary management where relevant for the Head of Civil and Head of Criminal Claims.
  • To ensure that general correspondence and enquiries from individuals (such as solicitors,
    police officers, Branch Boards, professional advisors, outside agencies etc.) are recorded
    and responded to promptly in the most suitable way
  • Responsible for tracking Panel Firm performance
  • Assist the Claims team with member’s matters. Prepare, draft and execute accurate
    documents and business correspondence; perform research; draft documents; calendar
    events; etc.
  • Provide management statistics on behalf of The Claims Department
  • Attend monthly review meetings with the Claims team.

    Please note that these duties and responsibilities are not exhaustive and may be changed from time to time.                                                                                                         

Person Specification

It is essential that the postholder:

• Experience of co-ordinating projects
• Experience of developing and maintaining databases
• Strong experience of preparing reports and all related documentation
• Experience of effective proof reading
• Strong knowledge of Microsoft Office (Word, Excel and PowerPoint).
• Excellent skillset for typing, formatting and creation of all documents.
• Significant attention to detail
• Ability to self-manage time and work on various projects simultaneously, all with varying levels of urgency
• Ability to build and maintain effective working relationships throughout the business
• Excellent communication skills at all levels within an organisation
• Excellent organisational skills

It is desirable that the post holder also has the following:

  • Experience of Microsoft Dynamics 

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