Shifts available (36 hours per week):

Shift 1:Sunday to Thursday 3-11pm
Shift 2:Tuesday to Saturday 3-11pm

Please be aware shifts are on a first come, first serve basis and cannot be guaranteed.

Training to commence on Monday 1 March for 4 weeks (Monday to Friday 9am to 5pm)

About the team:

Working as a vital part of our Credit department, you’ll take on a key role in dealing with customers by phone, email, text message and in writing.

These are unique and exciting customer service roles as there are no sale targets; you will purely be measured on the service you deliver so you can completely focus on giving truly outstanding customer service. Our call centre in Enderby offers great opportunities for progression and development whether you are starting or continuing your customer service careers with the Next Online Credit family.

This is a multi skilled role with a key focus on making decisions on account applications, order and Online card purchases whilst helping to identify fraud.

We are looking for people who are as passionate about customer service as we are. We will provide in-depth, full time training to ensure you know everything you need to know to resolve our customer credit enquiries.

Whilst your main role is within Credit, there is the exciting opportunity where the business needs dictates, you will support the Collections & Accounts Investigation (Fraud) department with reasonable notice and training, this is a great chance to become multi skilled in all three areas.

There is also the opportunity to develop towards becoming a Senior Advisor within the department.

You will:

- Use the customer’s information to make a decision on credit allowance and negotiating where necessary.
- Make decisions on applications and Online card purchases.
- Increase and decrease customer credit limits.
- Offer advice and support on credit related matters.
- Perform relevant and appropriate enquiries and investigations on behalf of our customers making sure they have the information they need to make an informed credit decision.
- Undertake all duties in line with the Financial Conduct Authority guidelines.
Criteria  

About you:

With previous experience in customer service, ideally within a call centre or customer facing financial environment, you’ll be a team player with excellent communication skills, working in a fast paced environment.

You'll be up for a challenge, empathetic and enjoy sorting out customers' problems so they're able to continue to shop with us. You will also be able to build a rapport whilst remaining assertive and resilient.

You will also have:

- An analytical approach.
- Excellent attention to detail and be extremely self-motivated.
- Outstanding problem solving skills with the ability to provide a range of solutions.
- A clear and confident communicating style.
- Excellent literacy, numeracy and PC skills (excel) with the ability to pick things up quickly.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months.

Benefits

• Bonus Scheme
• Pension Scheme
• ShareSave Scheme
• Life Assurance
• Staff Discount
• On-site Nursery

About Next

You know Next, but did you know we’re a FTSE-100 retail company employing over 43,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 540 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!