Location

Birmingham, Hastings, Leeds, London

About the job

Salary: National Starting - £38,654 & London Starting - £42,466

Do you have exceptional interpersonal skills with a passion and determination to win people over and deliver sustained business change?

Do you have experience and knowledge of successfully applying business change management methodologies and tools?

If so, we want to hear from you.

We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including Black, Asian and Minority Ethnic (BAME) people, people with a disability, and people with gender diverse identities. Job description

We are looking for a Business Change Manager to join the DfT Digital Change and Adoption Team. You will be responsible for creating and implementing change management strategies and plans to maximise staff adoption and usage of services developed or deployed by the department’s Digital Service. You will focus on the people side of change, assisting with positively delivering messages and supporting changes relating to business processes, systems, culture and technology.

You will be actively involved with teams across the Digital Service and will build extensive working relationships at all levels across the Department.
 

Responsibilities

includes but not limited to
• Supporting projects and leadership to ensure change management activities are built into the lifecycle of a project or initiative to maximise success and deliver the benefits.
• Identifying and working with stakeholders to map the benefits, understand their starting position, build awareness of the change and help them to build the desire to change.
• Helping to reinforce the change through positive communications, celebrating success etc dependent on your understanding of the stakeholders and users, their motivations and the nature of the change.
• Maintain and promote a catalogue of Change Management templates, tools and techniques.
• Work closely with other Change Managers in the Digital Change and Adoption team to create and support a Change Management community in the Digital Service and across DfTc.
• Help manage and source both internal and external change management resources (including suppliers) that are allocated to projects and initiatives.

About You

Do you hold Prosci ADKAR® Model certification or similar certification? You will have previous experience and a knowledge of the hands on application of change management principles, methodologies and tools (ideally Prosci ADKAR®), and a strong understanding of how people experience change and the change process. With exceptional written and verbal communication skills, you will positively articulate messages and adapt your style to maximise impact. You will have proven experience in engaging, and building strong partnerships with a wide range of stakeholders and users, and demonstrating excellent interpersonal and active listening skills. You will be a skilled influencer, with the proven ability to persuasively communicate to a diverse range of users and stakeholders to minimise resistance to change. You work well independently, proactively prioritising your work in a dynamic work environment. You are familiar with project management approaches, tools and phases of the project lifecycle, including Agile and PRINCE2.

We are different people, one team

Find out more about what it's like working at the Department for Transport.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Working Together
• Changing and Improving

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out more about what it's like working at the Department for Transport.

Things you need to know 

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

The Civil Service Nationality Rules has been updated following the United Kingdom’s exit from the European Union. The new rules will come into effect on 1st January 2021. We urge people from the EU, European Economic Area and Switzerland to be familiar with the updated Nationality rules prior to applying for this role.

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

How to Apply

When considering applying please look at how your experience relates to the role, and within your CV and Personal Statement please provide detailed evidence of your experience of the following:

• A solid understanding of how people go through a change and the change process; experience of applying the PROSCI ADKAR® Model to business and people change is highly desirable.
• Recent experience and knowledge of change management principles, methodologies and tools.
• Excellent active listening skills.
• Ability to clearly articulate messages to a variety of audiences.
• Familiarity with project management approaches, tools and phases of the project lifecycle.
• Change management certification; PROSCI practitioner certification strongly preferred.

Sift & Interview Dates

The sift is due to take place w/c 1st March 2021
Interviews are due to take place w/c 15th March 2021

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:
• an interview
• an interview and a technical exercise (eg presentation, written, or coding exercise etc)
• a full day of activities including interactive, written and timed exercises

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

For further information on Success Profiles visit our Careers website

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email [email protected] for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UKs
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Digital Resourcing Team Email :   [email protected]   Recruitment team : Email :   [email protected] Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected] If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website at https://civilservicecommission.independent.gov.uk