Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

“Reporting and Performance Team – Service are responsible for the delivery of operational reporting and understanding how KPIs interact with one another. We ensure that whilst sales performance is improving, efficiency goals are met, all while following regulation standards – we monitor performance, conduct studies to gather information on how performance can be improved, and recommend changes to support it”- Head of Reporting and Performance

What you’ll do:

– Leading a group of Analysts, identify specific areas of improvement throughout Service, scope the tangible business benefits associated to an improvement in the area and design initiatives that will be executed by the wider Sales Operational Performance team, communicating back the risks/tangible benefits to senior stakeholders and agreeing next steps on where the initiatives will go.
– Hold responsibility for overall strategy design that will proactively improve operational performance, ensuring key focus is given to how efficiently Customer Operations operate whilst meeting regulatory standards through reporting and storytelling.
– Ensuring a Programme or set of related projects have the right level of resource and expertise in conjunction with the wider team and key stakeholders including the prioritisation of resource across Programmes or projects on an ongoing basis
– Monitor long term impact of initiatives and make decisions on further roll out working closely with key stakeholders throughout the business.
– Creating a high performing culture where your team has true ownership and autonomy of the projects they work on and making decisions that support delivery.
– Build and maintain influential relationships across the operational area at a senior level, which will include Directors and HoD’s.

What you’ll bring:

– Ability to prioritise high workloads and work remotely at a productive pace.
– Be able to work under pressure and keep their eye on the big picture whilst ensuring they don’t lose touch of the detail.
– Be able to programme manage large, high profile pieces of work, and communicate updates regularly.
– Ability to articulate themselves through written and verbal communication with confidence
– Have conviction in their opinion whilst still being able to take in someone else’s, allowing balanced decision making
– Excellent organisational and planning skills, that drives delivery through to completion

Team Overview:

Customer Service Group

We enable our people to offer the best service in the country by creating epic experiences. Creating communication and learning experiences to support the most important customer and colleague moments across CSG. Most of all, we are an excitable bunch of creative people with specialist skills in five key areas; planning, idea generation, creative development, experiential and events.

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

– Sky Q, for the TV you love all in one place
– A generous pension package
– Private healthcare
– Discounted mobile and broadband

Where you’ll work:

** Please note, this role can be based on any of our UK sites**

Inclusion:

Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky. We also know that everyone has a life outside work, So we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

#LI-COO