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Customer Service Advisor - Flexible Working Available

Employer
Affinity Water
Location
Folkestone, Kent
Salary
Competitive
Closing date
8 Feb 2020

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Job Details

3.6 million customers use our water on a daily basis, some of them are bound to have questions, aren’t they?

As a Customer Service Advisor, you will have the special responsibility of being the voice of Affinity Water. Don’t worry, we aren’t looking for people to sound as good as Morgan Freeman or David Attenborough over the phone, it’s more about what you say to our customers and how you say it!

You will be the first point of contact when our customers call in with their questions and queries so it’s vital that you are able to represent the Company in a positive, friendly and empathetic way.

From your previous experience dealing with customers, you will already be acutely aware of the challenges that unhappy customers can bring. However, you should also be aware of the immensely rewarding feeling you get when you make that one customer’s day. If you are someone who gets a buzz from this feeling, this could be the role for you!

The reality of the job is that it is a call centre role which means taking a high volume of calls every day. However, the exciting challenge that comes with this, which is bound to keep you on your toes, is that no two calls will be the same.

We are not scripted here; we know that each and every one of our customers have different needs and require a slightly different style of communication. As an Advisor, you will be able to rise to this challenge and adapt to these different needs in order to quickly build strong relationships with your customers.

At the end of the day, we are looking for people who will understand and care about our customers and help make things easy for them along the way. We want our Advisors to be proactive, not reactive, and act with integrity by doing what you say you’re going to do. If you think you can stick by these key values and deliver an outstanding customer experience on every call, then we want you to apply now and join us!

The specifics…

Working hours will be: 37 hours per week working 08:00 - 20:00 including 1 in 2 Saturdays 08.00 – 14.00pm. This will be on a shift rotation.

Assessment centres will be held Thursday 27th February 2020.

Start date for this role will be 20th April 2020. Your first 4 weeks will be a training and induction process.  This training is vitally important to give you the best start, so we ask that you are able to commit to working this in full.

The perks…

In return for all your excellent work, we’ll provide you with a double-matching pension scheme and a holiday allowance that increases with length of service, which means that the longer you stay, the more you gain.

As a further thank you, we will give you access to a wide range of shopping and entertainment discounts. Why wouldn’t you want money off your weekly shop or a night out at the cinema after a cheeky Nando’s? If that wasn’t enough, we’ll give you access to support of your wellbeing with tips such as healthy eating recipes and mindfulness techniques.

Thirsty for more?

You can find out what it’s like to work at Affinity Water through our career site where our staff have been talking on video about their roles and sharing their career development stories.

Don’t forget to look at all the good work that we do at Affinity Water through our social media channels. You too can join our #WhyNotWater campaign and make sure that there is enough water for the future.

Company

Affinity Water is a water supply company owned by a consortium of Allianz, HICL and DIF Tamblin

Affinity Water was established through the purchase of Veolia Water's UK water supply operations to Rift Acquisitions, an entity established by Morgan Stanley and M&G Investments, for £1.2 billion on 28 June 2012. The three separate Veolia Water-branded businesses: Veolia Water Central, Veolia Water Southeast and Veolia Water East were brought together as one company, under the Affinity Water brand on 1 October 2012.

Veolia Environnement retained a 10% stake in Affinity Water for five years from incorporation, using the proceeds of the disposal to reduce its debt, as part of a €5bn debt-reduction programme announced in December 2011.[3][4]

In May 2017, a consortium of Allianz, HICL and DIF purchased Morgan Stanley and M&G's 90% holding, followed by Veolia's 10% holding.

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