Customer Service Inbound

£10.57 per hour

Prenton

Welcome to SP Energy Networks - SP Energy Networks

I am currently recruiting for an Electrical Networking company that delivers electricity to homes and business in Central and Southern Scotland, Merseyside, Cheshire, North Wales and North Shropshire. No matter who you pay your bill to, they are the people to contact for all enquiries relating to the electricity network.

Shift

Saturday (Apply online only) 7.hrs

Sunday 1930-midnight 9hrs

Monday 1900-midnight 5hrs

Tuesday 1500-midnight 8.5hrs

Thursday (Apply online only) 7hrs

Main Responsibilities

Working as part of a team dealing with customer phone calls relating to Faults, Emergencies and other distribution matters to provide the key point of customer contact for the company's distribution customers.

* Handling incoming calls from customers relating to faults, emergencies and other distribution matters.

* Undertaking call management responsibilities including, call routing, activating messages, monitoring any outstanding call processes and call-backs, management in response to rapidly changing incoming call situations.

* Dealing with customers/complaints and ensuring customers are provided with a high standard of service.

* Making outbound calls to Energy Networks staff to obtain/provide information or transfer the customer if appropriate.

* Being aware of safety issues and responding calmly and efficiently to communicate essential advice to customers

* Responding to customers calmly and efficiently during emergency situations.

* Following Trouble Call and Distribution Call Centre procedures and accurately updating all systems

* Completing a variety of infill work tasks whilst being available to respond to call answering.

RBoniface

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants