Deskless workers still dissatisfied at work

New research about the employee experience shows there is a lack of action from employers.

dissatisfied worker research


WorkForce Software’s third annual Global Employee Experience (EX) Study have revealed two in five (43%) employees do not feel valued by their employer and more than a third (35%) believing their employer does not recognize their contributions to the business.

More than half (54%) of employees said they are open to leaving their place of work in the next six months, while one in five (20%) are unlikely to recommend their place of work to a friend or family member.

“Keeping employees engaged to avoid losing valuable talent is of paramount importance right now,” said Mike Morini, CEO of WorkForce Software. “The cost of doing nothing, including the negative impact on productivity, talent acquisition, and retention, far outweighs the investment needed to adequately support, upskill, and empower deskless employees.”

Over the last three years, Global EX Study findings have shown clear gaps in employee and employer perceptions of employers’ ability to deliver capabilities that create a good employee experience. For example, in 2021, the perception gap between how well employees viewed the quality of their experience and employers’ views of the same categories were dramatically different—as much as 44% on the category of pay structure.  Since then, the gap in perceptions has shrunk dramatically with identical views by employers and employees on the value of communications.

This increasing alignment in perception demonstrates that employers and employees now view these fundamental experience elements with similar degrees of importance. Likewise, the results indicate significant growth in the importance of these elements for employees. For instance, the overall percentage of employees who recognize the importance of flexible scheduling has increased by twenty-five points over just the past three years, with most employees (77%) agreeing this is an important element of employee experience.

However, this is still clearly dissatisfaction. The majority (74%) of dissatisfied employees express a strong desire to work for an employer who offers scheduling flexibility, while more than half (52%) of employees still rely on outdated practices like paper timesheets and manual shift-swapping requests via email, text, or simply asking a manager or co-worker to swap. Fifty-five per cent can’t swap shifts with other employees at all.

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