Senior Collections Strategy Analyst - Flexible Working Available
Through our brands, Lloyds Banking Group has a relationship with just about every household and community in the UK. We underpin the lives of millions of individuals and businesses, and play a key role in helping to build a growing UK economy.
As the UK's largest retail and commercial bank, Lloyds Banking Group has a footprint that touches nearly every community and household in the UK.
We're motivated by a clear purpose; to help Britain prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses and communities.
What you'll be doing..
You'll assist in the implementation of agreed plans taking into account the business, customer advocacy and regulatory context.
Provide technical support and assistance to the business, using own judgement as to when more complex queries require escalation.
You'll deliver small-scale projects or well-defined tasks on larger projects to improve support to the business.
Monitor and support a range of processes and systems to ensure that they are effectively maintained and coordinated, recommending improvements, identifying and escalating risks.
Handle relationships with stakeholders to identify business requirements and provide appropriate support and guidance.
Stakeholder engagement typically up to Grade F, scope of influence beyond own team.
You'll develop measurable customer treatment strategies for collections and recoveries.
Build and maintain cross divisional relationships
Monitor and analyse collections strategy performance
What do we need from you..
Knowledge and experience of at least one of Mortgages, Overdrafts, Personal Loans, Credit Cards and Asset Finance products
Analytical thinking skills - able to access, interpret and use data and information
Knowledge and experience of customer servicing, ideally collections and recoveries
Analytical data mining skills, usage of SQL or SAS analytical software and understanding of portfolio management and risk management principles
Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisations.
Together we make it possible.
As well as a competitive salary, this role offers:
- Flex cash sum
- 28 days holiday (plus bank holidays)
- A total reward package that offers discounted lifestyle, financial and protection benefits you can tailor to suit your lifestyle.